Last updated: 3 November 2026

1. Who we are

VRADEL LTD is the controller of personal information used for website enquiries and our business relationships. We are registered in England and Wales, company number 12788003. Our registered-office address is shown in the Legal Notice. Contact us at chat-to-us@vradel.co.uk.

2. Information we collect

We use the name, business contact details, company details and project or enquiry information you provide through forms, email, telephone and subsequent correspondence. We may also receive relevant business contact details from clients, contractors or public business sources. Technical website information can include the requested page, referring page, browser, operating system, device type, time of access and IP address.

3. Why we use information and our lawful bases

We rely on legitimate interests to answer business enquiries, prepare quotations, coordinate engineering work, manage business relationships, maintain security and handle complaints or claims. These interests are balanced against your rights and reasonable expectations.

Where you are personally a party to a contract, or ask us to take steps before entering one, we may rely on the contract lawful basis. We rely on legal obligation where processing is needed for accounting, taxation or other statutory duties.

Where optional processing is based on consent, you may withdraw that consent at any time. Sending an enquiry does not sign you up to a marketing list.

4. Service providers and sharing

IONOS provides our website hosting, website-form services and SiteAnalytics. Relevant information may also be shared with business-email providers, engineers or contractors involved in agreed work, professional advisers and public authorities where necessary and lawful. We do not sell personal information. Access is limited to what is needed for the relevant purpose.

5. Website analytics

The Privacy Settings control provides information and choices for IONOS SiteAnalytics. This service uses a tracking pixel or server logs rather than analytics cookies. IONOS states that IP addresses are anonymised after transmission. Its disclosed purposes are usage statistics and technical improvement; processing takes place in Germany and the EU, and analytics data is retained for 8 weeks. See our Cookie Policy and the Privacy Settings control for further details.

6. Processing outside the UK

Germany and other EEA countries are covered by UK adequacy arrangements. Any other restricted transfer must use an applicable adequacy arrangement, appropriate safeguards or another lawful transfer mechanism. You can contact us for information about relevant recipients and safeguards.

7. How long we keep information

We keep enquiry correspondence while dealing with the request and for a reasonable follow-up period. The period depends on whether work proceeds, ongoing correspondence, contractual responsibilities and any complaint or claim. Contract, financial and compliance records are kept for the period required by relevant legal duties and the need to establish, exercise or defend legal claims. We review retained information and delete or anonymise it when it is no longer needed. The separate SiteAnalytics period is 8 weeks.

8. Your rights

Depending on the circumstances, you can request access, correction, erasure, restriction or portability of your personal information. Where we rely on consent, you can withdraw it without affecting processing that was lawful before withdrawal. Rights are subject to the conditions and exceptions in data protection law. Contact us to exercise them. We do not make decisions with legal or similarly significant effects about you solely by automated processing through this website.

Your right to object

You have the right to object, on grounds relating to your particular situation, to our use of your personal information based on legitimate interests. We must stop this processing unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or need the information for legal claims. If we use your information for direct marketing, you can object at any time and we must stop that marketing. Email chat-to-us@vradel.co.uk to exercise this right.

9. Privacy questions and complaints

Email chat-to-us@vradel.co.uk or write to the registered office shown in the Legal Notice. Please identify a privacy complaint as a data protection complaint and explain the concern. We acknowledge complaints within 30 days, investigate appropriately, keep you informed and communicate the outcome without undue delay. You also have the right to complain to the Information Commissioner’s Office (ICO). Your right to contact the ICO is not conditional on first complaining to us.

ICO complaints: https://ico.org.uk/make-a-complaint/

Privacy enquiries: chat-to-us@vradel.co.uk

Fields marked with an asterisk are required for the relevant enquiry form. Please provide only information relevant to your enquiry.